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3 Ways to Make Conference Calls Less Annoying

Make sure the call is really necessary, and allow restless participants to opt out anyway.

Soft Skills Are Not Only the Hardest to Evaluate, but Also the Most Critical

Academics and executives agree that communication and creative thinking are crucial to employees’ success. So, why do we do such...

To Whom It May Concern

Too many speakers fail to consider their audience during a presentation.

Social Media Isn’t the Place for Customer Service

Twitter and Facebook have their place. It’s just not in your customer-service strategy.

Can Asking More Questions Create Great Meetings?

Why you should structure your meeting agenda around questions.

The Ship Goes Down With the Captain

Carnival Cruise's infamous #cruisefromhell disaster and poor response provide lessons in corporate crisis management.

The idea of taking part in a survey about teamwork at my organization…

The idea of taking part in a survey about teamwork at my organization...

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